To establish a wholesale account with us, you must be a registered business entity and furnish accurate and up-to-date information about your business. It is essential to ensure the validity and authenticity of the provided details during the account creation process.

Account Security: Maintaining the confidentiality of your wholesale account login credentials is of utmost importance. You are solely responsible for safeguarding this information and ensuring that it remains secure. Any activities conducted under your account, whether authorized or unauthorized, are entirely your responsibility.

Termination: We retain the right to suspend or terminate your wholesale account at our discretion and without prior notice if we have reasonable grounds to suspect fraudulent or unauthorized usage associated with your account. This measure is taken to protect the integrity of our services and maintain a secure environment for all our wholesale customers.

Inventory: Availability: Our inventory is subject to availability. While we make every effort to maintain accurate stock records, we cannot guarantee the constant availability of all items. If an item is out of stock or unavailable, we will notify you promptly and provide suitable alternatives, if possible.

Pricing: Prices for our inventory are subject to change without prior notice. All prices are listed in the specified currency and exclude applicable taxes, shipping fees, and other charges unless explicitly stated otherwise. We strive to ensure that pricing information is accurate and up to date, but errors may occasionally occur. In such cases, we reserve the right to correct any inaccuracies and provide you with the revised pricing before proceeding with your order.

Order Placement: To place an order, please use our designated ordering system. By submitting an order, you are making an offer to purchase the selected inventory items. We reserve the right to accept or reject any order at our sole discretion. If an order is rejected, we will promptly notify you and may offer alternatives or assistance in finding suitable alternatives.

Order Fulfillment: We strive to fulfill accepted orders promptly and efficiently. However, please note that we are not responsible for delays or non-fulfillment that may occur due to circumstances beyond our control, such as supplier shortages or logistical challenges. In such cases, we will communicate any delays and work diligently to resolve the issue and provide updates regarding the fulfillment of your order.

Order Cancellation: Once an order has been processed and shipped, it cannot be canceled. We kindly ask that you carefully review your order before submitting it to ensure accuracy. If you have any questions or concerns about your order, please reach out to our customer support team, and we will be happy to assist you.

Payment and Invoicing:

Payment Terms: Payment for orders is required in full at the time of order placement unless alternative arrangements have been agreed upon. We accept payments through approved payment methods as specified on our website. Please ensure that payment is made promptly to avoid any delays in order processing.

Invoicing: We provide detailed invoices for all orders placed. It is essential to review these invoices carefully to ensure accuracy. If you notice any discrepancies or have any questions regarding the invoiced amount, kindly notify us within 7 days of receipt. We will promptly address your concerns and make any necessary adjustments, as applicable.

Taxes and Fees: Please note that you are responsible for any applicable taxes, duties, fees, or other charges associated with your order. These additional costs may vary depending on your location and the nature of the products or services provided. It is advisable to familiarize yourself with the applicable tax regulations and charges specific to your jurisdiction.

Shipping and Delivery:

Shipping Methods: We employ our designated shipping carriers or alternative methods as agreed upon for order deliveries. Shipping costs are determined based on the package’s weight, size, and destination. For FBA (Fulfillment by Amazon) orders, no additional fees will be charged. However, if you opt for shipping to your facility or any third-party facility, any supplementary shipping costs will be the responsibility of the customer. Title and Risk of Loss: Upon delivery of the ordered items to the carrier, the title and risk of loss are transferred to you. It is essential to note that we are not liable for any loss or damage that may occur during transit. We encourage you to inspect packages upon receipt and promptly report any issues to both the carrier and our customer support team.

Delivery Timeframes: The estimated delivery timeframes provided are solely for informational purposes and do not guarantee precise delivery times. While we endeavor to ensure timely deliveries, unforeseen circumstances beyond our control may result in delays. In such cases, we appreciate your understanding, and we will make every effort to minimize any inconvenience and keep you updated regarding any potential delays.

Returns and Refunds Policy:

Return Policy: Our returns are governed by our designated Return Policy, which can be found on our website. We kindly request that you carefully review the policy before initiating a return request. The Return Policy outlines the eligibility criteria, procedures, and any applicable fees or restrictions associated with returns. By proceeding with a return request, you acknowledge and accept the terms outlined in our Return Policy.

Refunds: Refunds, if applicable, will be processed in accordance with our Return Policy. Once your returned item is received and inspected, we will initiate the refund using the original payment method used for the purchase. Please note that the processing time for refunds may vary depending on the payment provider and financial institution. We will make every effort to process refunds in a timely manner and keep you informed of the progress.